Iveresse Online Store Regulations

specifying, among other things, the rules for concluding contracts through the Store, containing the most important information about the Seller, the Store and the Consumer's rights

CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order Fulfillment
§ 7 Right of withdrawal
§ 8 Exceptions to the right of withdrawal
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
Appendix No. 1: Sample withdrawal form

§ 1 DEFINITIONS

Working days – days from Monday to Friday, excluding public holidays in Poland.
Civil Code – Act of 23 April 1964, the Civil Code.
Consumer – consumer within the meaning of the provisions of the Civil Code.
Account – a free function of the Store (a service provided electronically) regulated by separate regulations, thanks to which each entity using the Store can set up their own individual account in the Store.
Buyer – any entity purchasing in the Store.
Privileged Buyer – a Buyer who is a Consumer or a privileged Entrepreneur.
Privileged entrepreneur – a natural person concluding an agreement with the Seller directly related to his/her business activity, but not of a professional nature.
Regulations – these regulations.
Shop – Iveresse online shop run by the Seller at https://www.iveresse.com .
Seller – Justyna Rogalska with its registered office in Niepołomice (registered office address and correspondence address: Jana III Sobieskiego 11/E6, 40-082 Katowice ); registered in the Central Registration and Information on Business (CEIDG), NIP number 6832114705 and REGON number 388879974 .
Consumer Rights Act – Act of 30 May 2014 on consumer rights.

§ 2 CONTACT WITH THE SELLER

Postal address: Jana III Sobieskiego 11/E6, 40-082 Katowice
E-mail address: shop@iveresse.com
Phone: +48 12 312 53 35

§ 3 TECHNICAL REQUIREMENTS

For the proper functioning of the Store you need:
- a device with Internet access
- a web browser that supports JavaScript and cookies.
To place an order in the Store, in addition to the requirements specified in paragraph 1, an active e-mail account is required.

§ 4 SHOPPING IN THE STORE

Product prices visible in the Store are the total prices for the product.
The Seller points out that the total price of the order consists of the price indicated in the Store for the product and, if applicable, the costs of delivery of the goods.
The product you select for purchase should be added to the shopping cart in the Store.
Then, the Buyer selects the method of delivery of the goods and the method of payment for the order from the options available in the Store, and also provides the data necessary to complete the placed order.
The order is placed when its content is confirmed and the Regulations are accepted by the Buyer.
Placing an order is tantamount to concluding a contract between the Buyer and the Seller.
The Buyer may register in the Store, i.e. create an Account there, or make purchases without registration by providing his/her data with each possible order.

§ 5 PAYMENTS

The placed order can be paid for, depending on the Buyer's choice:
1. by regular transfer to the Seller's bank account;
2. by payment card:
  - Visa
  - Visa Electron
  - MasterCard
  - MasterCard Electronic
  - Maestro
3. via the payment platform:
  - Transfers24
4. cash on delivery, i.e. in cash upon delivery of the goods to the Buyer;
If the Buyer chooses to pay in advance, the order must be paid for within 2 Business Days of placing the order.
The Seller informs that in the case of payment methods in which the field for entering the data necessary to make the payment appears immediately after placing the order, payment for the order is only possible immediately after placing the order.
By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw his acceptance.

§ 6 ORDER FULFILLMENT

Order fulfillment time is up to 10 Business Days.
If the Buyer has chosen to pay for the order in advance, the Seller will begin processing the order after it has been paid for.
Countries in which delivery is made:
- Poland
Products purchased in the Store are delivered - depending on the delivery method chosen by the Buyer:
1. via the courier company DHL;
2. to InPost parcel lockers.

§ 7 RIGHT OF WITHDRAWAL FROM THE CONTRACT

The privileged Buyer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
The deadline for withdrawal from the contract expires after 14 days from the date:
1. on which the privileged buyer came into possession of the goods or on which a third party other than the carrier and indicated by the privileged buyer came into possession of the goods;
2. on which the privileged buyer took possession of the last goods, batch or part or on which a third party, other than the carrier and indicated by the privileged buyer, took possession of the last goods, batch or part, in the case of a contract requiring the transfer of ownership of several goods that are delivered separately, in batches or in parts.
In order for the privileged Buyer to exercise the right to withdraw from the contract, he or she must inform the Seller, using the data provided in § 2 of the Regulations, of his or her decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail).
The privileged buyer may use the model withdrawal form placed at the end of the Regulations or available under the CUSTOMER SERVICE -> RETURNS tab.
In order to meet the deadline for withdrawal from the contract, it is sufficient for the privileged Buyer to send information regarding the exercise of his right to withdraw from the contract before the deadline for withdrawal expires.

CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT
In the event of withdrawal from the concluded contract, the Seller shall return to the privileged Buyer all payments received from him, including the costs of delivery of the goods (with the exception of additional costs resulting from the method of delivery chosen by the privileged Buyer other than the cheapest standard method of delivery offered by the Seller), immediately, and in any case no later than 14 days from the day on which the Seller was informed of the decision of the privileged Buyer to exercise the right to withdraw from the contract.
The Seller will refund the payment using the same payment methods that were used by the Privileged Buyer in the original transaction, unless the Privileged Buyer agrees to a different solution; in each case, the Privileged Buyer will not incur any fees in connection with this refund.
If the Seller has not offered to collect the goods from the privileged Buyer himself, he may withhold the refund until he receives the goods or until he is provided with proof of their return, depending on which event occurs first.
The Seller requests that the goods be returned to the following address: IMKER - IVERESSE ul. Szczebrzeska 55a 22-400 Zamość immediately, and in any case no later than 14 days from the day on which the privileged Buyer informed the Seller about the withdrawal from the sales contract. The deadline is met if the privileged Buyer sends the goods back before the expiry of the period of 14 days from the receipt of the goods.
The privileged buyer bears the direct costs of returning the goods.
The privileged buyer is only liable for a reduction in the value of the goods resulting from using them in a manner other than necessary to establish the nature, characteristics and functioning of the goods.
If the goods cannot be returned by regular courier due to their nature, the privileged Buyer will also have to bear the direct costs of returning the goods. The privileged Buyer will be informed by the Seller about the estimated amount of these costs in the description of the goods in the Store or when placing the order.
In the event of the need to return funds for a transaction made by a privileged Buyer with a payment card, the Seller will make a refund to the bank account assigned to that payment card.

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

The right to withdraw from a contract concluded at a distance, referred to in § 7 of the Regulations, does not apply in relation to a contract:
1. where the subject of the provision is a non-prefabricated product, manufactured according to the specifications of the privileged Buyer or intended to meet his individual needs;
2. where the subject of the service is goods that spoil quickly or have a short shelf life;
3. where the subject of the service is goods delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
4. where the subject of the provision are goods which after delivery, due to their nature, are inseparably connected with other things;
5. where the subject of the provision are audio or visual recordings or computer programs supplied in a sealed package, if the package has been opened after delivery;
6. for the delivery of newspapers, periodicals or magazines, with the exception of subscription agreements;
7. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract expires.

§ 9 COMPLAINTS

I GENERAL PROVISIONS

The Seller is liable to the Privileged Buyer for the compliance of the performance with the contract, as provided for by generally applicable legal provisions, in particular the provisions of the Consumer Rights Act.
The Seller requests that complaints be submitted to the postal or e-mail address indicated in § 2 of the Regulations.
If a warranty has been granted for the product, information about it and its terms is available in the Store.
Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations.
The Seller will respond to the complaint within 14 days of its receipt.

II. PRIVILEGED BUYERS

Goods
1. In the event of non-conformity of the goods with the contract, the privileged Buyer has the option of exercising the rights specified in Chapter 5a of the Consumer Rights Act.
2. The Seller is liable for any lack of conformity of the goods with the contract that exists at the time of delivery and is revealed within two years of that time, unless the expiry date of the goods, as determined by the Seller, its legal predecessors or persons acting on their behalf, is longer.
3. Pursuant to the provisions of the Consumer Rights Act, the privileged Buyer may in each case demand:
  1. exchange of goods,
  2. repair of goods.
4. Additionally, the privileged buyer may submit a declaration of:
  1. price reduction,
  2. withdrawal from the contract
  in a situation where:
  - The seller refused to bring the goods into conformity with the contract in accordance with Article 43d paragraph 2 of the Consumer Rights Act;
  - The seller failed to bring the goods into conformity with the contract in accordance with Article 43d paragraphs 4-6 of the Consumer Rights Act;
  - the lack of conformity of the goods with the contract persists despite the fact that the Seller has tried to bring the goods into conformity with the contract;
  - the lack of conformity of the goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without prior use of the protective measures specified in Article 43d of the Consumer Rights Act;
  - it clearly follows from the Seller's statement or the circumstances that he will not bring the goods into conformity with the contract within a reasonable time or without excessive inconvenience to the Privileged Buyer.
5. In the case of goods subject to repair or replacement, the privileged Buyer should make this goods available to the Seller. The Seller collects the goods from the privileged Buyer at its own expense.
6. A privileged buyer may not withdraw from the contract if the lack of conformity of the goods with the contract is immaterial.
7. In the event of withdrawal from the contract referred to in this section (concerning goods), the privileged Buyer shall immediately return the goods to the Seller at his expense, to the address IMKER - IVERESSE ul. Szczebrzeska 55a 22-400 Zamość . The Seller shall return the price to the privileged Buyer immediately, no later than within 14 days from the date of receipt of the goods or proof of their return.
8. The Seller shall return to the Privileged Buyer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the Privileged Buyer's statement on the price reduction.
Extrajudicial methods of handling complaints and pursuing claims
1. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:
  1. mediation conducted by the relevant Voivodship Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the proceedings are free of charge. The list of Inspectorates can be found here: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php ;
  2. assistance of the competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the proceedings are free of charge. The list of courts is available at: https://uokik.gov.pl/stale_sady_polubowne.php ;
  3. free assistance from the municipal or district consumer ombudsman;
  4. online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks .

III BUYERS OTHER THAN PRIVILEGED BUYERS

For the avoidance of doubt, the Seller points out that the provision of § 11 section 5 shall apply to the Seller's liability towards a Buyer other than a privileged Buyer, related to a complaint.

§ 10 PERSONAL DATA

1. The administrator of personal data provided by the Buyer when using the Store is the Seller. Detailed information on the processing of personal data by the Seller - including other purposes and bases of data processing, as well as recipients of data - can be found in the Privacy Policy available in the Store - due to the principle of transparency, included in the general regulation of the European Parliament and of the Council (EU) on data protection - " GDPR ".
2. The purpose of processing the Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is to fulfill orders. The basis for processing personal data in this case is:
  - the contract or actions taken at the request of the Buyer, aimed at its conclusion (Article 6, paragraph 1, letter b of the GDPR),
  - the legal obligation of the Seller related to accounting (Article 6, paragraph 1, letter c of the GDPR) and
  - the legitimate interest of the Seller consisting in processing data for the purpose of determining, pursuing or defending possible claims (Article 6, paragraph 1, letter f of the GDPR).
3. Providing data by the Buyer is voluntary, but at the same time necessary to conclude the contract. Failure to provide data will prevent the conclusion of the contract in the Store.
4. The Buyer’s data provided in connection with purchases in the Store will be processed until:
  1. the contract concluded between the Buyer and the Seller will cease to be valid;
  2. the Seller will no longer have a legal obligation to process the Buyer's data;
  3. the possibility of pursuing claims by the Buyer or Seller related to the contract concluded by the Store will cease;
  4. the Buyer's objection to the processing of his personal data will be accepted - if the basis for the data processing was the legitimate interest of the Seller
  – depending on what applies in a given case and what occurs latest.
5. The buyer has the right to request:
  1. access to your personal data,
  2. their corrections,
  3. removal,
  4. processing restrictions,
  5. transferring data to another administrator
    and also the law:
  6. to object at any time to the processing of data for reasons related to the specific situation of the Buyer - to the processing of personal data concerning him, based on Article 6 paragraph 1 letter f of the GDPR (i.e. on the legitimate interests pursued by the Seller).
6. In order to exercise his/her rights, the Buyer should contact the Seller using the details from § 2 of the Regulations.
7. If the Buyer considers that his or her data is being processed unlawfully, the Buyer may file a complaint with the President of the Personal Data Protection Office.

§ 12 DISCLAIMERS

1. 1. The Buyer is prohibited from providing content of an illegal nature.
  2. Each time an order is placed in the Store, it constitutes a separate agreement and requires separate acceptance of the Regulations. The agreement is concluded for the time and purpose of order fulfillment.
  3. Agreements concluded pursuant to the Regulations are concluded in Polish.
  4. In the event of a potential dispute with a Buyer who is not a privileged Buyer, the competent court will be the court having jurisdiction over the Seller's registered office.
  5. Any liability of the Seller towards a Buyer who is not a privileged Buyer is excluded, to the extent permitted by law.

Annex No. 1 to the Regulations

Below is a sample withdrawal form that the Consumer or Privileged Entrepreneur may, but does not have to, use:

WITHDRAWAL FORM SAMPLE
(this form should be completed and returned only if you wish to withdraw from the contract)

IMKER - IVERESSE
Szczebrzeska 55a 22-400 Zamosc
e-mail address: shop@iveresse.com

- I/We(*) ..................................................................... hereby inform(*)

about my/our withdrawal from the sales contract for the following goods(*)

/ for the provision of the following service(*):

.........................................................................................................................................................................

............................................................. ............................................................. ............................................................. ........................

............................................................. ............................................................. ............................................................. ........................

- Date of conclusion of the contract ^(*) / receipt ^(*)

............................................................. ............................................................. ............................................................. ........................

- Name and surname of the Consumer(s) / Privileged Entrepreneur(s):

............................................................. ............................................................. ............................................................. ........................

- Address of the Consumer(s) / Privileged Entrepreneur(s):

............................................................. ............................................................. ............................................................. ........................

............................................................. ............................................................. ............................................................. ........................

............................................................. .........................................
Signature of the Consumer(s) / Privileged Entrepreneur(s)
(only if the form is sent in paper format)

Date ............................................

(*) Delete where not applicable.

Account Terms and Conditions

in the Iveresse store

CONTENTS
§ 1 Definitions
§ 2 Contact with the Service Provider
§ 3 Technical requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal data
§ 7 Reservations

§ 1 DEFINITIONS

Consumer – consumer within the meaning of the provisions of the Civil Code.
Account – a free function of the Store (service) regulated in the Regulations, thanks to which the Service Recipient can set up his/her individual account in the Store.
Service Recipient – any entity creating an Account or interested in creating an Account.
Privileged Service Recipient – a Service Recipient who is a Consumer or a natural person concluding an agreement with the Service Provider that is directly related to his or her business activity, but is not of a professional nature.
Terms and Conditions – these Account terms and conditions.
Shop – Iveresse online shop run by the Service Provider at https://www.iveresse.com
Service Provider - Justyna Rogalska with its registered office in Niepołomice (registered office and correspondence address: Jana III Sobieskiego 11/E6, 40-082 Katowice ); registered in the Central Registration and Information on Business (CEIDG), with the Tax Identification Number (NIP) 6832114705 and REGON 388879974 .

§ 2 CONTACT WITH THE SERVICE PROVIDER

1. 1. Postal address: Jana III Sobieskiego 11/E6, 40-082 Katowice
  2. E-mail address: shop@iveresse.com
  3. Phone: +48 12 312 53 35

§ 3 TECHNICAL REQUIREMENTS

1. 1. For the proper functioning and creation of an Account you need:
    - active email account
    - a device with Internet access
    - a web browser that supports JavaScript and cookies

§ 4 ACCOUNT

1. 1. Creating an Account is completely voluntary and depends on the will of the Service Recipient.
  2. The Account gives the Service User additional options, such as: viewing the history of orders placed by the Service User in the Store, checking the status of the order or independently editing the Service User's data.
  3. In order to create an Account, complete the appropriate form in the Store.
  4. At the time of creating an Account, an agreement is concluded for an indefinite period of time between the Service Recipient and the Service Provider regarding the management of the Account on the terms specified in the Regulations.
  5. The Service Recipient may cancel the Account at any time without incurring any costs.
  6. In order to resign from the Account, you must send your resignation to the Service Provider at the following e-mail address: shop@iveresse.com, which will result in immediate deletion of the Account and termination of the agreement regarding the management of the Account.

§ 5 COMPLAINTS

1. 1. Complaints regarding the functioning of the Account should be sent to the e-mail address shop@iveresse.com.
  2. The complaint will be considered by the Service Provider within 14 days.
    
    OUT-OF-COURT COMPLAINT AND CLAIM SETTLEMENT PROCEDURES
  3. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:
    1. mediation conducted by the relevant Voivodship Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the proceedings are free of charge. The list of Inspectorates can be found here: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php ;
    2. assistance of the competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the proceedings are free of charge. The list of courts is available at: https://uokik.gov.pl/stale_sady_polubowne.php ;
    3. free assistance from the municipal or district consumer ombudsman;
    4. online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks .

§ 6 PERSONAL DATA

1. 1. The administrator of personal data provided by the Service Recipient when using the Account is the Service Provider. Detailed information on the processing of personal data by the Service Provider - including other purposes and bases of data processing, as well as recipients of data, can be found in the Privacy Policy available in the Store - due to the principle of transparency, included in the general regulation of the European Parliament and of the Council (EU) on data protection - " GDPR ".
  2. The purpose of processing the Service Recipient's data is to maintain the Account. The basis for the processing of personal data in this case is the service provision agreement or actions taken at the request of the Service Recipient, aimed at its conclusion (Article 6, paragraph 1, letter b of the GDPR), as well as the legitimate interest of the Service Provider, consisting in the processing of data in order to determine, pursue or defend any claims (Article 6, paragraph 1, letter f of the GDPR).
  3. Providing data by the Service Recipient is voluntary, but at the same time necessary to maintain the Account. Failure to provide data means that the Service Provider will not be able to provide the Account maintenance service.
  4. The Service Recipient’s data will be processed until:
    1. The account will be deleted by the Service User or the Service Provider at the request of the Service User.
    2. the possibility of pursuing claims by the Service Recipient or Service Provider related to the Account will cease;
    3. the Service Recipient's objection to the processing of his/her personal data will be accepted - if the basis for the data processing was the legitimate interest of the Service Provider
    – depending on what applies in a given case and what occurs latest.
  5. The Service Recipient has the right to request:
    1. access to your personal data,
    2. their corrections,
    3. removal,
    4. processing restrictions,
    5. transferring data to another administrator
      and also the law:
    6. to object at any time to the processing of data for reasons related to the specific situation of the Service Recipient - to the processing of personal data concerning him, based on Article 6 paragraph 1 letter f of the GDPR (i.e. on legally justified interests pursued by the Service Provider).
  6. In order to exercise his/her rights, the Service Recipient should contact the Service Provider.
  7. If the Service User considers that his or her data is being processed unlawfully, the Service User may file a complaint with the President of the Personal Data Protection Office.

§ 7 DISCLAIMERS

1. 1. The Service Recipient is prohibited from providing content of an illegal nature.
  2. The Account management agreement is concluded in Polish.
  3. In the event of important reasons referred to in paragraph 4, the Service Provider has the right to change the Regulations.
  4. The important reasons referred to in paragraph 3 are:
    1. the need to adapt the Store to the legal provisions applicable to the Store’s activities;
    2. improving the security of the service provided;
    3. change in the functionality of the Account, requiring a modification of the Regulations.
  5. The Service Recipient will be informed about the planned change to the Regulations at least 7 days before the change comes into effect via an e-mail message sent to the address assigned to the Account.
  6. If the Service Recipient does not accept the planned change, he or she should inform the Service Provider by sending an appropriate message to the Service Provider's e-mail address shop@iveresse.com, which will result in termination of the agreement regarding the management of the Account at the time the planned change comes into force or earlier if the Service Recipient submits such a request.
  7. If the Service Recipient does not object to the planned change before it comes into force, it is assumed that he or she accepts it, which does not constitute any obstacle to terminating the contract in the future.
  8. In the event of a dispute with a Service Recipient who is not a privileged Service Recipient, the competent court will be the court having jurisdiction over the registered office of the Service Provider.

Newsletter Terms and Conditions

Iveresse store

CONTENTS
§ 1 Definitions
§ 2 Newsletter
§ 3 Complaints
§ 4 Personal data
§ 5 Final provisions

§ 1 DEFINITIONS

Consumer – a consumer within the meaning of the provisions of the Act of 23 April 1964 – the Civil Code.
Newsletter – a free service provided electronically, thanks to which the Service Recipient may receive previously ordered messages regarding the Store from the Service Provider electronically, including information about offers, promotions and new products in the Store.
Shop – Iveresse online shop run by the Service Provider at https://www.iveresse.com
Service Recipient – any entity using the Newsletter service.
Privileged Service Recipient – a Service Recipient who is a Consumer or a natural person concluding an agreement with the Service Provider that is directly related to his or her business activity, but is not of a professional nature.
Service Provider - Justyna Rogalska with its registered office in Niepołomice (registered office and correspondence address: Jana III Sobieskiego 11/E6, 40-082 Katowice ); registered in the Central Registration and Information on Business (CEIDG), with the Tax Identification Number (NIP) 6832114705 and REGON 388879974 .

§ 2 Newsletter

1. 1. The Service Recipient may voluntarily use the Newsletter service.
  2. To use the Newsletter service, you must have a device with the latest version of a web browser that supports JavaScript and cookies, with access to the Internet and an active e-mail account.
  3. E-mails sent as part of this service will be sent to the e-mail address provided by the Service Recipient when subscribing to the Newsletter.
  4. In order to conclude an agreement and subscribe to the Newsletter service, the Service Recipient first provides their e-mail address in the designated place in the Store, to which they wish to receive messages sent as part of the Newsletter. At the time of subscription to the Newsletter, an agreement for the provision of the service is concluded for an indefinite period, and the Service Provider will begin providing it to the Service Recipient - subject to paragraph 5.
  5. In order to properly implement the Newsletter service, the Service Recipient is obliged to provide his/her correct e-mail address.
  6. The messages sent as part of the Newsletter will contain information on the possibility of unsubscribing from it, as well as a link to unsubscribe.
  7. The Service Recipient may unsubscribe from the Newsletter, without giving any reason and incurring any costs, at any time, using the option referred to in paragraph 6 or by sending a message to the e-mail address of the Service Provider: shop@iveresse.com .
  8. If the Service Recipient uses the link to unsubscribe from the Newsletter or sends a message requesting unsubscription from the Newsletter, the contract for the provision of this service will be immediately terminated.

§ 3 Complaints

1. 1. Complaints regarding the Newsletter should be reported to the Service Provider at the following e-mail address: shop@iveresse.com .
  2. The Service Provider will respond to the complaint within 14 days of receiving the complaint.
    
    OUT-OF-COURT COMPLAINT AND CLAIM SETTLEMENT PROCEDURES
  3. If the complaint procedure does not bring the result expected by the Service Recipient who is a Consumer, the Consumer may use, among others:
    1. mediation conducted by the relevant Voivodship Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the proceedings are free of charge. The list of Inspectorates can be found here: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php ;
    2. assistance of the competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the proceedings are free of charge. The list of courts is available at: https://uokik.gov.pl/stale_sady_polubowne.php ;
    3. free assistance from the municipal or district consumer ombudsman;
    4. online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks .

§ 4 Personal data

1. 1. The administrator of personal data provided by the Service Recipient in connection with the subscription to the Newsletter is the Service Provider. Detailed information on the processing of personal data by the Service Provider - including other purposes and bases of data processing, as well as recipients of data, can be found in the Privacy Policy available in the Store - due to the principle of transparency, included in the general regulation of the European Parliament and of the Council (EU) on data protection - " GDPR ".
  2. The purpose of processing the Service Recipient's data is to send the Newsletter. The basis for the processing of personal data in this case is the service provision agreement or actions taken at the request of the Service Recipient, aimed at its conclusion (Article 6, paragraph 1, letter b of the GDPR), as well as the legitimate interest of the Service Provider, consisting in the processing of data in order to determine, pursue or defend any claims (Article 6, paragraph 1, letter f of the GDPR).
  3. Providing data by the Service Recipient is voluntary, but at the same time necessary to provide the Newsletter service. Failure to provide data means that the Service Provider will not be able to provide this service.
  4. The Service Recipient’s data will be processed until:
    1. The Service Recipient unsubscribes from the Newsletter;
    2. the possibility of pursuing claims by the Service Recipient or the Service Provider related to the Newsletter will cease;
    3. the Service Recipient's objection to the processing of his/her personal data will be accepted - if the basis for the data processing was the legitimate interest of the Service Provider
    – depending on what applies in a given case and what occurs latest.
  5. The Service Recipient has the right to request:
    1. access to your personal data,
    2. their corrections,
    3. removal,
    4. processing restrictions,
    5. transferring data to another administrator
      and also the law:
    6. to object at any time to the processing of data for reasons related to the specific situation of the Service Recipient - to the processing of personal data concerning him, based on Article 6 paragraph 1 letter f of the GDPR (i.e. on legally justified interests pursued by the Service Provider).
  6. In order to exercise his/her rights, the Service Recipient should contact the Service Provider.
  7. If the Service User considers that his or her data is being processed unlawfully, the Service User may file a complaint with the President of the Personal Data Protection Office.

§ 5 Final provisions

1. The Service Provider reserves the right to change these regulations only for important reasons. An important reason is understood as the need to change the regulations caused by the modernization of the Newsletter service or a change in legal regulations that affects the provision of the service by the Service Provider.
2. Information about planned changes to the regulations will be sent to the e-mail address of the Service Recipient provided when subscribing to the Newsletter at least 7 days before the changes come into effect.
3. If the Service Recipient does not object to the planned changes before they enter into force, it is assumed that he or she accepts them.
4. In the event of non-acceptance of the planned changes, the Service Recipient should send information about this to the Service Provider's e-mail address: shop@iveresse.com , which will result in termination of the service provision agreement upon entry into force of the planned changes.
5. The Service Recipient is prohibited from providing content of an illegal nature.
6. The Newsletter service agreement is concluded in Polish.
7. In the event of a dispute with a Service Recipient who is not a privileged Service Recipient, the competent court will be the court having jurisdiction over the registered office of the Service Provider.